Welcome!

By registering with us, you'll be able to discuss, share and private message with other members of our community.

SignUp Now!
  • Do not comment or reply to ban/warn appeals, staff reports or player reports when you are not directly involved in the situation.

bSecure Anticheat - Connection Issues

Status
Not open for further replies.

Harry

Graphics Designer
Management
Head-Admin
Joined
Feb 18, 2021
Messages
587
bSecure is an addon used by Riverside that prevents most cheaters, ban evaders & people that intend to harm the community. It is a collection of tools packed in one addon, that we use on a daily basis.​


Why has this happened?
The anticheat may have detected your connection as unsecure. If your account/connection reaches a certain specified level, you are not authorised to connect to the server. This is to prevent any malicious attempts to ban evade, use alt accounts to impersonate users or disguise themselves before connecting to the server. bSecure also prevents any users that have an intention to harm the community. On some instances, it could of just been a mistake. Below, are steps to resolve the issues you are facing.


Fix #1 - Server restarted suddenly or crashed
If you previously were connected to the server (its uncommon but can occur) for the anticheat to have false positive results. You will need to fully restart your game and wait around up to 10 minutes for this to work.


Fix #2 - Checking the platform you play on
If you are on a cloud connection to a different computer, such as GeForce Now you will have to make a ticket. Our anticheat detects GeForce Now or any other cloud gaming provider as a unsecure connection to the server. Make sure you join the main discord (https://discord.gg/4nTAV2rEx6) and make a ticket. Our support team will try to find a solution to the problem you are facing.


Fix #3 - Your internet services provider
Your ISP may be detected as a unsecure connection. Make sure you join the main discord (https://discord.gg/4nTAV2rEx6) and make a ticket. Our support team will try to find a solution to the problem you are facing. You may need to provide your IP address & your SteamID once requested, this is to prevent this from happening again.


If your issues persist, please do not hesitate to make a ticket on our main discord, which is: https://discord.gg/4nTAV2rEx6.
If you believe any more fixes could be included within this guide, please contact me on the forums or on discord.
 
Last edited:
Status
Not open for further replies.
Top Bottom